Terms and Conditions
Ratio Vending Online Shop
The following terms and conditions apply to all transactions on www.ratiovending.com/shop. The use of this site indicates your acceptance of these terms and conditions. Placement of an order indicates your acceptance of our terms and conditions. To order products from this website, you must be at least 18 years of age. This does not affect any statutory rights that you may have. Please read them carefully and print a copy for future reference.
All images, descriptive matter, specifications and advertising on our site for the sol purpose of giving an approximate description of said goods. Further detail on equipment including specifications are available from manufacturer's brochures and/or websites. All product information and images displayed have been provided from suppliers and manufacturers.
In the event that a product is listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your account in the value of the incorrect price (including delivery charges).
Payment and Price
The total price payable for the goods will be shown when you place your order, whether or not the order has been confirmed we are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission, the price published for the goods is incorrect, whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel your order.
All prices on our website are exclusive of V.A.T., and of delivery charges which will be payable as indicated at the time of placing your order. All credit/debit card transactions are subject to validation checks and are authorised by the care issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delays and/or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder. On-line payments are made through SagePay. After placing your order you will be transferred to SagePay's secure payment server.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund already paid for them in full or receive customer approval for a substitute product equal to the amount entered. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All prices on our website are exclusive of delivery charges which will be added to the order total at our checkout if the free delivery threshold is not met. Delivery charges apply to order totals that are either less than £120.00 or €150.00, depending on geographical region. The delivery charge is £7.50 + vat or €10,00 + vat respectively.
You will be notified if delays are anticipated, if we cannot deliver your order within our recognised delivery time we will inform you and offer you the right to remove specific products or cancel the full order. All charges will be indicated before final transaction is made.
All equipment supplied is covered by the terms and conditions of the Manufacturer's Guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect, and misuse. This does not affect your statutory rights that you may have.
Orders can only be cancelled on the day of placement if before 2.30pm on a working day. Ratio dispatches consumable orders next working day when ordered before 2.30pm, therefore a collection fee will be incurred by the customer if cancellation is required and delivery charge is non refundable in these circumstances.